Returns & Exchanges
At Vegan Basics, we want you to love your cruelty-free fashion; if you are not completely satisfied, you can return or exchange any unworn items within 30 days of delivery. All returned products must be in their original condition with tags attached to support our commitment to sustainable and ethical fashion.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original eco-friendly packaging and include the packing slip to ensure a smooth processing experience.
Ship It Back
Affix the prepaid carbon-neutral shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing